The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to clients daily.
In the role of Legal Document Production Specialist, you’ll play a pivotal role in delivering high-quality, accurate, and consistent document production support for a law firm client account. You’ll work as an extension of your client’s business, producing complex documents to exacting standards, building trusted relationships, and making a tangible impact on client success through precision, professionalism, and expertise.
Here’s what your day-to-day will look like:
Collaborate & Deliver Excellence
- Work closely with your client and support teams to deliver accurate, timely, and high-quality document production support
- Operate within our pod structure, collaborating with colleagues to ensure seamless service delivery and effective workload management
- Share ideas and best practice to continuously improve document quality, and client outcomes
Manage Document Production with Precision
- Produce, format, and amend a wide range of documents including correspondence, agreements, reports, bundles, and presentations, ensuring exceptional attention to detail
- Reformat documents into house style, confidently working with precedents, numbering, tables, tracked changes, and complex formatting requirements
- Troubleshoot and resolve formatting issues, repair corrupt documents, and address inconsistencies efficiently and proactively
- Accurately process tracked changes and use document comparison tools to ensure version control and accuracy
- Produce transcription using digital dictation when required
Use Technology to Enable Success
- Work confidently with document management systems including Liberate, iManage, and Katchr dashboards, following client and firm processes
- Work with MS Office, PDFdocs, DocuSign, MS Teams, and other relevant software to manage, produce, and deliver documentation effectively
- Stay up to date with systems, workflows, and best practice, embracing new technology and ways of working
Build Trusted Client Relationships
- Act as a trusted partner to your client, anticipating needs and consistently delivering to a high standard
- Communicate clearly and professionally with lawyers, business teams, and Practice Support colleagues, seeking clarification where needed
- Represent SmartPA’s values authentically, acting as a positive brand ambassador in every interaction
Stay Adaptable & Support the Team
- Work flexibly to support colleagues during peak workloads, deadlines, or periods of absence
- Contribute to maintaining and improving process documentation, team knowledge, and ways of working
- Approach new challenges with a solution-focused mindset, thriving in a fast-paced and detail-driven environment